Terms & Conditions

Terms & Conditions of Sale

These terms apply to all orders placed on the Natural Custom Rugwebsite. By purchasing from us, you agree to be bound by the following:

Product Descriptions

We strive for accuracy in our product descriptions and photography. Please note:

Colour variations may occur due to natural fibres, dye lots, and screen display differences.
Rugs may show slight size variances due to the handmade nature of our production.

Pricing & Payment

All prices include VAT unless otherwise stated.
We reserve the right to change prices without notice. Prices at the time of purchase are final.
Full payment is required before production begins.

Production Times

Estimated lead times are provided as a guide but are not guaranteed. We’ll keep you informed if delays occur due to:

Material supply issues
Manufacturing
complications
Shipping disruptions

Delivery

Delivery costs are displayed at checkout.
Risk and responsibility pass to the customer once the rug is delivered.
Customers are responsible for ensuring adequate access for delivery.

Ownership of Goods

All goods remain the property of Natural Custom Rugs until payment has cleared in full.

Intellectual Property

All designs, text, images, and content on our website are the property of Custom Natural Rugs and may not be reproduced without written consent.

Liability

We shall not be liable for any indirect, special, or consequential loss arising from delays, defects, or other issues unless required by law.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
For any questions about our terms, please contact us here