Policies
Privacy Policy
At Custom Natural Rugs, your trust means everything to us. We’re committed to protecting your personal information and being fully transparent about how we collect, use, and safeguard your data.
Information We Collect
When you visit our website or place an order, we may collect:
- Name, address, email, and phone number
- Order and payment details
- IP address and browsing data (via cookies)
- Preferences and communication history
How We Use Your Data
We use your information to:
- Process and fulfil orders
- Provide customer service
- Improve our website and services
- Send marketing communications (only if you opt-in
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and tailor content. You can choose to disable cookies through your browser settings, but this may impact site functionality.
Data Sharing
We share your data only with trusted partners who help us deliver our services, including:
- Payment processors
- Couriers
Marketing platforms (for opted-in customers only)
We never sell your personal information.
Data Security
We implement measures to keep your data secure, including encryption and secure server technology. However, no online system can guarantee absolute security
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Ask for your data to be deleted (subject to certain legal exceptions)
- Object to certain uses of your data
To exercise your rights or for privacy questions, please email us