Our Help Hub
Welcome | your go-to resource for everything natural rugs
Whether you’re searching for answers to common questions, need expert guidance on rug care, or want to explore our range of materials and styles, you’re in the right place. We’ve designed this space to give you the support and information you need to enjoy and care for your custom-woven rug with confidence.
From Rug Guides to Customer Help —We've Got You Covered
FAQS
Explore answers to our most common customer questions—from shipping details to customization options.
Contact Us
Need help? Reach out to our team for quick and reliable support on any inquiry.
Blog
Browse our blog for inspiring articles, tips, and trends—all centered around natural rugs.
Rug Size Guide
Not sure what size rug fits your space? Our in-depth guide makes it easy to find the perfect fit for every room.
Choosing Your Material
Learn how to select the ideal material for your custom rug, based on style, function, and feel.
Choosing Your Border
Get expert guidance on selecting the right border style, binding, and finish to complete your rug design.
Rug Designer Tutorial
Follow our step-by-step tutorial to create your own custom-woven rug using our easy-to-use Rug Designer tool.
Feeling overwhelmed?
Create Your Own Custom-Woven Rug
We’re committed to minimising our environmental impact. From choosing renewable materials to using eco-conscious production techniques, we build with the future in mind—responsibly sourced, responsibly made.
