Decades of Trusted Experience Tailor Your Own Rug Crafted for the UK Lifestyle Free UK-Wide Shipping Made to Order: 5-6 Week Delivery
Decades of Trusted Experience Tailor Your Own Rug Crafted for the UK Lifestyle Free UK-Wide Shipping Made to Order: 5-6 Week Delivery
FAQs | Find quick answers to common questions
Production times vary depending on size, fibre, and border choice. As a guide:
We’ll confirm your expected completion date as soon as your order is placed.
We use trusted courier services who handle high-value, delicate items.
Weekend or special access delivery can be arranged at extra cost
Yes, we ship worldwide. Shipping costs depend on your location, rug size, and weight.
Please note: duties and import taxes are the responsibility of the customer.
Yes—orders can be cancelled within 24 hours of placing it for a full refund. After that, production begins and costs are committed, so we’re unable to offer cancellations or changes.
Because every rug is custom-made to your specifications, we can’t accept returns or exchanges for change of mind, sizing issues, or design choices.
We recommend:
Contact us for any advice—we’re here to help you feel confident in your choices
We take this seriously. If your rug arrives damaged, contact us within 7 days and we’ll arrange:
We cover return shipping for faulty or damaged items.
We recommend anti-slip underlay for rugs on hard flooring. It adds safety, comfort, and extends the life of your rug.
They’re moisture-resistant but not waterproof. Avoid using them in damp areas like bathrooms. Seagrass is the most water-resistant of our fibres, but even then, we advise wiping spills promptly and avoiding long-term exposure.
Every rug is made to your exact dimensions. We offer full flexibility in:
You can choose from over 150 border options, including:
Sisal is our most durable option—ideal for hallways, stairs, and home offices.
Jute is softer and best for relaxed, barefoot zones like bedrooms.
Seagrass is easy to clean and great for dining areas (currently unavailable, but jute and sisal offer superior performance).
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Absolutely. Use our Fibre Guide or message our team for tailored advice. As a general rule:
Natural fibre rugs may shed slightly at first, especially jute. This is normal and settles over time with regular vacuuming. Sisal and seagrass are tightly woven and shed less.
Yes—especially with underlay to prevent slippage or bunching. Rugs over carpet are great for defining zones and adding texture.
