Terms & Conditions
Terms & Conditions of Sale
These terms apply to all orders placed on the Natural Custom Rugwebsite. By purchasing from us, you agree to be bound by the following:
Delivery Information
At Custom Natural Rugs, every rug we create is a piece of craftsmanship—tailored to your individual taste and made to last. We believe in transparency and will keep you informed throughout your rug’s journey from our workshop to your home.
Production Times
Because each rug is custom-made, production times vary based on size, material, border type, and design complexity. As a general guide:
- Small to Medium Rugs: 4 weeks
- Large Rugs or Complex Designs: 5–7 weeks
You’ll receive an estimated completion date once your order is placed.
UK Mainland Delivery
- Free delivery within mainland Uk
- We use reputable courier services experienced in handling high-value, made-to-order items.
- Standard deliveries occur Monday to Friday, between 8 am and 6 pm.
- Need weekend delivery? Just let us know—this can be arranged at additional cost.
International Delivery
We ship globally. Charges are based on your destination, rug weight, and dimensions and will be calculated at checkout.
Please note:
- Customs duties or import taxes may apply and are the customer’s responsibility.
- We recommend checking with your local customs office if you have any concerns before placing an order.
Tracking & Communication
- You’ll receive updates throughout the production process.
- Once shipped, we’ll send tracking details so you can follow your rug’s journey in real time.
- Need help with specific delivery requests? Our team is happy to assist.
Delivery Access
Please make sure your space can accommodate the delivery of large items. Measure doorways, staircases, and corridors in advance. If specialist services (like hoists) are required due to access limitations, extra charges may apply.
We take great care in packaging your rug, but if damage occurs in transit, please notify us immediately. Inspect your rug upon delivery and contact us right away so we can resolve the issue quickly.
Need help with your delivery?
Get in touch We’re here to help.